Airlines & Aviation customer reviews: the 2026 benchmark
CustomerEye analysed 133 Airlines & Aviation companies, which average an overall score of 33.4 out of 100 across 27,524 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 36.7 out of 100.
Headline figures
- Companies analysed
- 133
- Average score
- 33.4 / 100
- Average rating
- 2.18 / 5
- Positive reviews
- 34.6%
- Reviews behind the benchmark
- 27,524
36 of these companies show a rising review trend.
Highest-scoring Airlines & Aviation companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Flyoseas | 88.4 | 4.83 | 100 |
| 2 | Yorkshire Aero Club | 85.1 | 4.96 | 56 |
| 3 | Petsfly | 79.1 | 4.88 | 80 |
| 4 | Nana Cabana | 77.8 | 5.00 | 76 |
| 5 | Paramount Business Jets | 75.1 | 4.98 | 100 |
| 6 | Zara Tanzania Adventures | 74.0 | 4.79 | 368 |
| 7 | Angel MedFlight | 73.8 | 4.85 | 54 |
| 8 | Cabaero Aviation Ltd | 73.8 | 4.99 | 100 |
| 9 | PrivateFly | 71.4 | 4.71 | 100 |
| 10 | BookOutdoors | 69.3 | 4.85 | 80 |
What Airlines & Aviation customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Airlines & Aviation: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 36.7 score |
| Delivery Shipping | 38.2 score |
| Problem Resolution | 38.5 score |
| Response Speed | 40.1 score |
| Pricing | 42.1 score |
| Value For Money | 42.7 score |
| Loyalty | 43 score |
| Customer Support | 43 score |
| Product Quality | 44.8 score |
| Onboarding | 48.1 score |