Azul Linhas Aereas Brasileiras

Airlines & Aviationazul-linhas-aereas-brasileiras.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

2.94 ★ average rating · 108 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#9of 41

Top 22% · Top Tier

#1 (best)#41 (worst)

#7Peer

#8Peer

#9This company

#10Peer

#11Peer

Overall Customer Sentiment

Category Leader

57% of reviews positive, 44% negative

56%

positive

Positive56%
Neutral0%
Negative44%

Sentiment Balance

Covering January 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 15 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.2%

Response Speed

15.6%

Loyalty

15.3%

Pricing

11.0%

Product Quality

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 43.5% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

33.3%

4★

14.8%

3★

5.6%

2★

9.3%

1★

37.0%

Based on 108 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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