Current catalogue figures on this page are measured when the page is built. The content standards section also includes a dated audit of our screening.
As of 31 Oct 2026.
A score is shown from 50 reviews; a company is ranked in its industry and listed in the A–Z directory only from 100 reviews. To be ranked and listed a company also needs an industry, an analysis row, reviews inside the last 12 months, and enough reviews in a supported language.
Visible companies currently excluded from ranking:
Reviews are captured newest first up to a cap, so the captured set spans a period that depends on how fast a company collects reviews. A full window is marked ok, a window under six months is short and no trend is claimed for it, and a company with no review in the last 12 months is dormant.
A null status means the row predates the assessment; it is shown without a badge rather than treated as a failure.
English reviews are scored with VADER. German, French, Spanish, Italian and Dutch are scored with a multilingual model validated on this catalogue's own reviews. Every other language is left unscored on purpose, and sentiment figures are computed over scored reviews only — the scored share says how much of a company that is.
Language coverage is ok at 80% scored or more, partial at 50% or more, and insufficient below that.
A single number from 0 to 100 that sums up how happy this company's customers are. We combine two things: the star ratings customers gave, and an AI reading of the actual words in their reviews (since sometimes what people write tells a different story than their star rating alone). Higher is better — think of it like a report card grade for customer satisfaction.
A company's review count is the number captured under the capture policy in force when it was scraped, not the company's lifetime total. Counts are comparable within a period of the catalogue and not across it, and they are not a measure of market size.
One row per industry, computed over that industry's ranked companies only and refreshed with the catalogue · benchmark 31 Oct 2026.
| Industry | Ranked | Avg score | P25 / P50 / P75 | Avg rating | Avg reply rate |
|---|---|---|---|---|---|
| Home & Living | 5,494 | 67.8 | 58 / 69 / 77 | 4.44 | 45.3% |
| Finance & Insurance | 2,869 | 63.6 | 55 / 66 / 74 | 4.20 | 46.8% |
| Automotive & Mobility | 2,456 | 63.5 | 54 / 65 / 75 | 4.22 | 39.7% |
| Apparel & Fashion | 2,444 | 64.0 | 55 / 64 / 74 | 4.21 | 37.9% |
| General Retail & Marketplaces | 2,420 | 64.5 | 55 / 65 / 75 | 4.28 | 36.8% |
| Software & Web Services | 2,326 | 60.3 | 51 / 60 / 72 | 4.05 | 35.6% |
| Healthcare & Medical | 2,255 | 66.2 | 57 / 67 / 77 | 4.36 | 46.2% |
| Food & Beverage | 2,215 | 63.3 | 54 / 64 / 74 | 4.25 | 34.0% |
| Hobbies & Arts | 1,927 | 65.6 | 57 / 66 / 74 | 4.47 | 31.8% |
| Lending & Consumer Finance | 1,914 | 69.0 | 59 / 71 / 79 | 4.52 | 47.9% |
| Beauty & Wellness | 1,832 | 65.5 | 56 / 67 / 75 | 4.29 | 40.7% |
| Construction & Industrial | 1,719 | 67.9 | 58 / 69 / 77 | 4.50 | 46.8% |
| Home Services | 1,379 | 70.3 | 61 / 72 / 79 | 4.59 | 47.0% |
| Flight & Hotel Booking | 1,298 | 69.7 | 60 / 72 / 79 | 4.44 | 46.4% |
| Professional Services | 1,154 | 66.0 | 57 / 68 / 76 | 4.34 | 45.0% |
| Real Estate & Property | 1,125 | 68.3 | 60 / 71 / 78 | 4.28 | 48.8% |
| Entertainment & Events | 1,108 | 62.7 | 53 / 64 / 76 | 4.10 | 34.1% |
| Sports & Fitness | 1,099 | 64.0 | 55 / 64 / 74 | 4.34 | 32.8% |
| Legal & Compliance | 1,085 | 69.9 | 61 / 73 / 79 | 4.51 | 50.2% |
| Auto Parts & Accessories | 1,039 | 61.9 | 52 / 62 / 72 | 4.32 | 33.6% |
| Schools & Academic Education | 1,022 | 69.5 | 60 / 71 / 78 | 4.54 | 38.9% |
| Professional Certification & Skills | 973 | 71.8 | 61 / 73 / 80 | 4.62 | 43.6% |
| Appliances & Home Electronics | 917 | 59.1 | 49 / 61 / 72 | 3.99 | 35.0% |
| Printing & Signage | 895 | 68.4 | 59 / 69 / 77 | 4.62 | 38.9% |
| Tech & Electronics | 849 | 60.9 | 53 / 60 / 72 | 4.22 | 29.4% |
| Pet Products & Supplies | 845 | 64.9 | 56 / 66 / 75 | 4.38 | 37.2% |
| Media & Content | 825 | 59.1 | 49 / 60 / 72 | 3.90 | 29.8% |
| Gaming & Esports | 814 | 59.9 | 51 / 60 / 71 | 4.24 | 26.9% |
| Supplements & Nutrition | 712 | 65.5 | 56 / 66 / 74 | 4.42 | 44.8% |
| Travel & Hospitality | 693 | 64.1 | 53 / 66 / 77 | 4.08 | 42.7% |
| Pharmacy & Online Medicine | 561 | 60.6 | 52 / 62 / 70 | 4.28 | 37.6% |
| Energy & Utilities | 511 | 65.9 | 55 / 68 / 77 | 4.23 | 50.8% |
| Gifts & Party Supplies | 509 | 67.2 | 58 / 69 / 77 | 4.40 | 37.6% |
| Vaping & Smoking Alternatives | 497 | 63.2 | 54 / 62 / 72 | 4.51 | 31.0% |
| Shipping & Delivery | 495 | 53.6 | 37 / 57 / 71 | 3.57 | 35.7% |
| Mobile & Telecom | 444 | 54.4 | 38 / 57 / 70 | 3.54 | 34.5% |
| Jobs & Recruitment | 416 | 69.8 | 60 / 72 / 80 | 4.42 | 43.1% |
| Cosmetics & Fragrance | 396 | 63.7 | 55 / 64 / 74 | 4.25 | 36.5% |
| Food & Dining | 391 | 52.0 | 41 / 52 / 61 | 3.33 | 18.6% |
| Computers & Hardware | 271 | 61.9 | 54 / 61 / 73 | 4.30 | 33.3% |
| Veterinary & Pet Services | 199 | 66.7 | 57 / 67 / 76 | 4.46 | 35.7% |
| Kids & Family | 172 | 68.0 | 59 / 70 / 77 | 4.44 | 44.5% |
| Sporting Goods & Equipment | 143 | 63.0 | 54 / 64 / 73 | 4.31 | 27.2% |
| Paid Surveys & Rewards | 143 | 61.2 | 53 / 60 / 70 | 4.15 | 29.5% |
| Firearms & Tactical | 139 | 62.6 | 54 / 63 / 71 | 4.49 | 25.4% |
| Sales & Marketing | 134 | 68.2 | 60 / 69 / 78 | 4.29 | 38.7% |
| Gambling & Betting | 133 | 66.6 | 58 / 66 / 77 | 4.39 | 33.5% |
| Airlines & Aviation | 85 | 33.6 | 25 / 31 / 38 | 2.12 | 7.2% |
| Taxis & Public Transport | 80 | 64.2 | 51 / 67 / 79 | 4.12 | 42.1% |
| Funeral & Memorial | 69 | 72.6 | 66 / 74 / 78 | 4.74 | 51.0% |
| Accessories | 66 | 70.4 | 63 / 71 / 77 | 4.46 | 44.3% |
| Waste Management | 58 | 67.7 | 61 / 71 / 77 | 4.47 | 50.6% |
| Jewelry & Watches | 58 | 68.3 | 61 / 71 / 77 | 4.42 | 33.4% |
| Photography | 45 | 70.1 | 63 / 69 / 79 | 4.59 | 44.0% |
| Charity & Fundraising | 44 | 65.0 | 56 / 68 / 75 | 4.08 | 37.6% |
| Equipment & Tools | 38 | 66.2 | 55 / 68 / 79 | 4.35 | 45.6% |
| Pest Control & Disinfection | 31 | 67.6 | 57 / 68 / 75 | 4.62 | 34.9% |
| Fraud & Illegal Services | 30 | 54.5 | 46 / 52 / 67 | 3.75 | 23.1% |
| Fishing & Hunting | 27 | 64.1 | 57 / 61 / 71 | 4.73 | 24.7% |
| Health & Wellness | 23 | 65.7 | 57 / 64 / 72 | 4.58 | 43.6% |
| Government & Civic | 20 | 34.4 | 17 / 31 / 51 | 2.20 | 6.1% |
| Immigration & Visa Services | 18 | 71.0 | 63 / 75 / 78 | 4.65 | 27.9% |
| Tools & Equipment | 18 | 63.0 | 55 / 65 / 73 | 4.45 | 19.9% |
| Professional Organizations | 12 | 73.2 | 59 / 76 / 86 | 4.38 | 63.2% |
| Airport Services | 11 | 35.0 | 26 / 34 / 43 | 2.60 | 1.0% |
| Chemicals & Plastic | 11 | 66.3 | 59 / 68 / 73 | 4.70 | 31.1% |
| Boats & Marine Equipment | 10 | 72.0 | 67 / 69 / 80 | 4.50 | 68.9% |
| Airports | 9 | 30.7 | 20 / 33 / 40 | 1.77 | 6.3% |
| Aquatic & Aquarium Supplies | 3 | 78.0 | 72 / 76 / 83 | 4.69 | 35.0% |
Two rules read the review text itself:
Four rules compare the company against its industry benchmark:
Each card is written only when its signal qualifies. The AI report is separate: on demand and paid.
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A paid AI report is a one-time AI reading of a snapshot of the reviews CustomerEye holds for a company. It is separate from the free tabs, which are automated rule-based scoring recomputed every day.
Generation is not instant and usually finishes within about 10 minutes of payment. The report appears on the same AI Report tab of the company page, under the buyer's account. Nothing is emailed.
A finished report contains an executive summary, the fixes to make first, charts, what customers love and what they want fixed, recommendations, the voice of the customer, and the method behind the analysis.
If generation fails, the buyer is refunded to the original payment method automatically, usually within half an hour. It can take a few more days to show on the statement.
Before a company is published, it must pass our usual rules — enough recent reviews and an industry — and a content screen.
The screen holds back businesses that:
It also holds back a company when enough of its own recent reviews describe serious harm: for example, at least 15 reviews describing fraud that make up 30% or more of the reviews we read, or at least 15 describing orders that never arrived that make up 15% or more. In sensitive sectors such as gambling, lending, adult services and regulated products, a lower level of complaints is enough. These are reviewers' accounts; CustomerEye has not verified them.
A person decides every flagged case: the company is either published like any other or kept off the site. Nothing is deleted, so a decision can be revisited.
In our audit of 22-23 October 2026 we screened all 84,550 published companies; 4,621 were taken off the site for review (2,287 with a strong signal, 2,334 with a weaker one) and 79,929 remained published.
A removed company's page stays reachable and says the company is no longer listed. A company can ask for a re-check through the Contact page.
