Actionable insights on customer sentiment, competitive positioning, and data-driven decision-making.
Sports & Fitness brands average 4.47 stars, yet platform-wide churn-risk scoring flags 21% of companies as high-risk versus just 5.6% inside the industry itself.
46.7% of Shipping & Delivery companies fall into the high-churn-risk tier, nearly double the platform's 26.8% average.
47.4% of Automotive & Mobility customers are high-churn-risk, more than double the 22.6% platform average, despite a 3.8-star industry rating.
Only 10% of Printing & Signage companies sit in the high-churn-risk tier, versus 27.4% platform-wide, with 52.5% landing in the low-risk tier.
We recomputed the ratings of 24,411 companies with their one-star reviews removed: the average jumps from 4.13 to 4.70, and 5,630 companies cross the four-star line. The measurement lands as the CMA's ongoing review investigations approach their September 2026 updates.
Healthcare & Medical averages 4.15 stars, yet 31.7% of the 41 companies analyzed carry high churn risk — well above the 24.2% platform average.
39.1% of Software & Web Services companies fall into high churn-risk territory, versus 27.4% platform-wide.
Only 10.4% of Hobbies & Arts companies carry high churn risk, less than half the 24.2% platform average, despite a middling 59.2 average score.
Only 13% of Gifts & Party Supplies companies sit in the high-churn-risk tier, versus 26.6% platform-wide — but the industry replies to just 7.8% of reviews.
40% of Finance & Insurance companies carry high churn risk, well above the 24.3% platform average, despite a 4.22-star industry rating.
46.7% of Shipping & Delivery companies fall into the high-churn-risk tier, nearly double the platform average of 26.6%.
50% of Automotive & Mobility companies carry high churn risk — more than double the 24.3% platform average, despite a respectable 3.77-star rating.
51.7% of Pet Products & Supplies companies rank high-churn-risk, versus a 28.8% platform average, despite a 29.1% reply rate.
Printing & Signage shows 0% high-churn-risk companies versus a 25.4% platform average, backed by a 4.65-star industry rating.
39.2% of Beauty & Wellness companies sit in the high-churn-risk tier, versus 25.2% platform-wide, across 125 companies analyzed.
Cracker Barrel's August 2025 rebrand crisis made headlines and erased over half a billion dollars in market value. A year later, CustomerEye's own measured review data shows the sentiment damage never really recovered.
Hobbies & Arts companies average 4.31 stars and just 11.9% high-churn-risk, versus 25.3% platform-wide — here's what's driving the gap.
Only 11.8% of Food & Beverage companies fall into the high-churn-risk tier, well under the 25.1% platform average.
Gifts & Party Supplies averages 4.27 stars, yet only 11.1% of its companies fall into the high-churn-risk band versus 25.3% platform-wide.
9.4% of 352 certification and skills-training companies carry high churn risk, versus a 28.6% platform-wide average.
50.5% of Gambling & Betting customers score as high-churn risk, versus 28.6% platform-wide, despite a middling 3.6-star average.
127 telecom companies average a respectable 3.66-star rating, but 54.0% of them carry a HIGH churn-risk flag -- more than double CustomerEye's 26.4% platform average, and driven less by slow replies than by barely replying at all.
Across 464 Construction & Industrial companies, the average rating is 4.44 — above the 4.10 platform average — yet 21% carry HIGH churn risk. Communication (69.4) is the weakest theme, and the average reply takes 194 hours.
Across ten well-known mental health teletherapy and psychiatry brands, onboarding is the strongest theme at 81.1 — and communication the weakest at 57.8. Reply rate ranges from 0% to 89% and predicts almost nothing.
Finance & Insurance brands rate above average and reply more than almost any other category — yet nearly one in three carries a HIGH churn signal. The gap is seven and a half days wide.
We measured how often 3,009 real companies reply to their own reviews. Nearly half never reply at all — and the ones that do have almost half the churn risk of the ones that don't.
Our churn signal analysis across 593 real Software & Web Services companies found the highest-risk distribution we've measured yet — over a third show a high churn signal, ahead of Beauty & Wellness, Healthcare, and every other industry we've analyzed so far.
Our churn signal analysis across 2,261 Shopping & Fashion companies found 48% low-risk and only 12% high-risk — the healthiest industry distribution we've measured so far.
Our churn signal analysis across nearly 2,000 Beauty & Wellness companies found the highest-risk distribution we've measured: roughly one in three is currently showing a high churn signal.
Two companies can share the same 4.2 average and be moving in opposite directions. Ratings collapse time into one number — the trend is where the real story lives.
