Understand What Your Customers Really Think

We analyse reviews that people have already published on public platforms. They are not collected from you, and we do not use private or purchased data. The catalogue covers thousands of companies across many industries, and every figure shows the number of reviews and the time window behind it. A company can ask us to remove its data by writing to contact@customereye.ai.

Every company goes through the same rule-based method, so scores are comparable across companies. Sentiment is scored in six languages (English, German, French, Spanish, Italian and Dutch); reviews in other languages are not scored. Recurring themes are counted from the reviews, and reply behaviour comes from how the company answers its reviewers. The method and its limits are described on the Methodology page.

Each company page shows the overall score with its confidence and the review window it covers, the monthly sentiment trend, recurring themes with mention counts, the churn signal, the reviewer breakdown, reply behaviour and rule-based recommendations. A percentile rank against industry peers puts the score in context. Signed-out visitors see a preview; a free account shows everything on the free tier in full.

Each company page shows its rank and percentile within its own industry, with named neighbouring peers. The Compare page puts companies next to each other. Ranks are given within an industry because scores across very different industries are not directly comparable.

Anyone who needs to understand how customers see a company or its competitors: teams comparing themselves with peers, researching a market, preparing a pitch or screening a business. Agencies will be able to track a portfolio of client companies with the paid plans once they open.

How recent a company's data is depends on how quickly it receives new reviews. Each company page shows when its data was last updated and the review window the score covers, so you can judge how current it is.

Scores summarise public reviews, which are a sample of customer opinion and can lean towards very happy or very unhappy customers. Use Customereye to spot patterns and compare companies quickly, and treat AI-written reports as estimates, not as the sole basis for business decisions.

Subscriptions add ongoing tracking and AI reports; they never take anything away from the free tier. AI reports and paid plans are described, with their prices, on the Pricing page, and they are not on sale yet.

Flagged companies are held until a person reviews them, and our content standards are on the Methodology page.