Last updated: [DATE] — Effective date: [DATE]
By accessing or using CustomerEye ("the Service"), operated by [LEGAL ENTITY NAME] ("we," "us," "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
CustomerEye provides competitive intelligence and analytics derived from publicly available customer reviews and engagement data. The Service is currently provided free of charge, and the features available may change over time.
You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent that you meet these requirements.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.
You agree not to: (a) scrape, reverse-engineer, or attempt to extract the Service's underlying data or algorithms beyond normal use; (b) resell or redistribute Service outputs without authorization; (c) use the Service to violate any applicable law; (d) attempt to disrupt or overload our infrastructure.
The Service aggregates and analyzes data from third-party public review platforms. We do not guarantee the accuracy, completeness, or timeliness of underlying review data, which originates from sources outside our control. AI-generated insights (including scores, sentiment analysis, and recommendations) are estimates and should not be relied upon as the sole basis for business decisions.
[PLACEHOLDER — to be completed once billing is live: pricing tiers, billing cycle, cancellation policy, refund policy.]
The Service, including its design, code, and AI-generated analysis methodology, is owned by [LEGAL ENTITY NAME] and protected by applicable intellectual property laws. Underlying customer review text remains the property of its original authors/platforms.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANALYSIS OUTPUTS WILL BE ACCURATE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, [LEGAL ENTITY NAME] SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.
We may suspend or terminate your access to the Service at our discretion, including for violation of these Terms. You may stop using the Service at any time.
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.
[PLACEHOLDER — jurisdiction to be determined by legal counsel, likely based on entity incorporation location.]
Questions about these Terms can be sent to [CONTACT EMAIL].
