Customereye

Terms of Service

Draft. This text is a draft and is not yet in force.

1. Acceptance of Terms

By accessing or using Customereye ("the Service"), operated by the company named below ("we," "us," "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

To be supplied by the site owner

The legal entity name of the company operating Customereye.

To be supplied by the site owner

The registered address of the operating company.

2. Description of Service

Customereye provides competitive intelligence and analytics derived from publicly available customer reviews and engagement data. Signing in and browsing the catalogue are free.

A one-time AI report is priced at 4.99 US dollars per company, with no subscription, no billing cycle and no automatic renewal. Payments are not yet enabled, so no purchase can be completed today and nothing is charged. Features may change over time.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent that you meet these requirements.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

5. Acceptable Use

You agree not to: (a) reverse-engineer, or attempt to extract the Service's underlying data or algorithms beyond normal use; (b) resell or redistribute Service outputs without authorization; (c) use the Service to violate any applicable law; (d) attempt to disrupt or overload our infrastructure.

6. Automated Access

Automated collection from the Service is governed by our robots.txt file. We reserve the database rights in the catalogue.

7. Data Sources and Accuracy

The Service aggregates and analyzes data from third-party public review platforms. We do not guarantee the accuracy, completeness, or timeliness of underlying review data, which originates from sources outside our control. AI-generated insights (including scores, sentiment analysis, and recommendations) are estimates and should not be relied upon as the sole basis for business decisions.

8. One-Time Purchases and Payment

The AI report costs 4.99 US dollars per company as a single, non-recurring purchase. There is no subscription, billing cycle or automatic renewal. When payments are enabled, they will be processed through Stripe; until then, no purchase can be completed and nothing is charged.

If a paid report fails to generate, the purchase is refunded. Refunds are handled by hand: write to contact@customereye.ai to request one.

9. Intellectual Property

The Service, including its design, code, and AI-generated analysis methodology, is owned by the operating company and protected by applicable intellectual property laws. Underlying customer review text remains the property of its original authors and platforms.

See also our Privacy Policy.

10. Availability

We aim to keep the Service running, but we do not yet offer any uptime guarantee.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANALYSIS OUTPUTS WILL BE ACCURATE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATING COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

13. Termination

We may suspend or terminate your access to the Service at our discretion, including for violation of these Terms. You may stop using the Service at any time.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Governing Law

To be supplied by the site owner

The governing law and the courts with jurisdiction over these Terms, which depend on where the operating company is incorporated.

16. Contact

Questions about these Terms can be sent to contact@customereye.ai.