Last updated: [DATE] — Effective date: [DATE]
This Privacy Policy explains how [LEGAL ENTITY NAME] ("we," "us," "our") collects, uses, and protects information when you use CustomerEye ("the Service").
Information you provide: account details (name, email, password) when you sign up; billing information if you subscribe to a paid plan (processed by our payment provider — we do not store full card numbers); any information you submit through contact forms. Information collected automatically: usage data (pages visited, features used, search queries); device/browser information; cookies and similar tracking technologies (see Section 6). Information about third-party companies: the Service analyzes publicly available customer reviews and business information about companies (not individuals) sourced from public review platforms. This is not personal data about our own users.
To provide and improve the Service; to process payments and manage subscriptions; to communicate with you about your account or the Service; to monitor usage for security and abuse prevention; to comply with legal obligations.
The Service uses AI models (including third-party providers such as Anthropic) to analyze review data and generate insights. Your account information is not used to train third-party AI models beyond what is necessary to provide the Service to you.
We do not sell your personal information. We may share information with: service providers who help us operate the Service (e.g. hosting, payment processing, AI providers) under confidentiality obligations; legal authorities if required by law; a successor entity in the event of a merger or acquisition.
We use cookies for authentication, essential site functionality, and (if applicable) analytics. [PLACEHOLDER — specify categories once analytics/marketing cookies are finalized, and add a cookie consent mechanism if serving EU/UK users.]
We retain account information for as long as your account is active, plus a reasonable period afterward for legal/operational purposes. [PLACEHOLDER — specify exact retention periods once determined.]
Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to certain processing. [PLACEHOLDER — this section requires jurisdiction-specific legal review, particularly for GDPR (EU/UK users) and CCPA (California users) compliance.]
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
[PLACEHOLDER — required if data is processed/stored outside the user's home jurisdiction, which is likely given US-based infrastructure.]
The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or email.
Questions about this Privacy Policy can be sent to [CONTACT EMAIL].
