Based on public reviews and response behavior.
1,463 reviews over 6,105 days (about 7.3 per month). Busiest month: 31% of reviews. Languages: en 93%, unknown 6%, es 1%.
Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026
Score
38.4
Industry average 34.5
3.9 above average
Rating
2.59
Industry average 2.26
0.33 above average
Reply rate
—
Industry average 10.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 60% negative
Covering September 2026 — 61 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 57% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,463 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 82 ranked companies in Airlines & Aviation (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.281 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 31% of reviews against an industry average of 10%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
