Airlines & Aviationthomas-cook-airlines.skytrax-import
Review data last updated .
Based on public reviews and response behavior.
290 reviews.
Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026
Score
37.6
Industry average 34.5
3.1 above average
Rating
2.76
Industry average 2.26
0.50 above average
Reply rate
—
Industry average 10.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 44% negative
Covering June 2019 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.
Share of theme mentions
Themes extracted from 290 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 82 ranked companies in Airlines & Aviation (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.434). Review the worst months in the trend data to identify specific operational or product issues.
An average rating of 2.76 stars is 0.5 above the Airlines & Aviation average of 2.3. Show the rating where prospects decide: product pages, checkout, e-mail footers.
