Airlines & Aviation • United Stateswww.bangkokair.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 943 days (about 3.2 per month). Busiest month: 11% of reviews. Languages: en 64%, de 23%, fr 6%.
Airlines & Aviation average: score 33.6, rating 2.12 stars, reply rate 7.2%, over 85 ranked companies · benchmark 30 Oct 2026
Score
41.0
Industry average 33.6
7.4 above average
Rating
2.42
Industry average 2.12
0.30 above average
Reply rate
—
Industry average 7.2%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
35% of reviews positive, 63% negative
Covering July 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 85 ranked companies in Airlines & Aviation (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.580 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.0 places the company in the top quarter of about 90 ranked Airlines & Aviation companies (75th percentile: 38). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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