Customereye

Emirates

Airlines & Aviationemirates.com

Review data last updated .

Based on public reviews and response behavior.

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300 reviews.

Overall Score

44/100
2.37 ★ average rating · 300 reviews
44/100 from 300 reviews, high confidence.

Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026

Score

43.6

Industry average 34.5

9.1 above average

Rating

2.37

Industry average 2.26

0.11 above average

Reply rate

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Industry average 10.3%

not measured

Competitive Performance Rank

Among ranked Airlines & Aviation companies

#19of 82 ranked in Airlines & Aviation
Top 23% · Top Tier
#1 (best)#82 (worst)
#17Peer
#18Peer
#19This company
#20Peer
#21Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

39% of reviews positive, 60% negative

39%
positive
  • Positive39%
  • Neutral1%
  • Negative60%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Response Speed
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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