Based on public reviews and response behavior.
763 reviews over 4,469 days (about 5.2 per month). Busiest month: 9% of reviews. Languages: en 100%, da 0%, es 0%.
Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026
Score
46.7
Industry average 34.5
12.2 above average
Rating
2.69
Industry average 2.26
0.43 above average
Reply rate
—
Industry average 10.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
41% of reviews positive, 57% negative
Covering August 2026 — 53 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 51% negative and 4% neutral.
Share of theme mentions
Themes extracted from 763 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 82 ranked companies in Airlines & Aviation (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.387 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.7 places the company in the top quarter of about 80 ranked Airlines & Aviation companies (75th percentile: 41). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
