Jetstar

Airlines & Aviation • United Statesjetstar.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

+1.5 vs. last month1.29 ★ average rating · 639 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#21of 41

Top 51% · Mid Pack

#1 (best)#41 (worst)

#19Peer

#20Peer

#21This company

#22Peer

#23Peer

Overall Customer Sentiment

Mid Pack

18% of reviews positive, 80% negative

18%

positive

Positive18%
Neutral2%
Negative80%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 70% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 609 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.5%

Response Speed

15.1%

Loyalty

14.6%

Pricing

13.5%

Delivery Shipping

12.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100

90/100

signal score

•Built from a negative-review share of 80.1% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

5.9%

4★

0.8%

3★

0.6%

2★

1.6%

1★

91.1%

Based on 639 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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