Based on public reviews and response behavior.
1,037 reviews over 5,885 days (about 5.4 per month). Busiest month: 41% of reviews. Languages: en 99%, es 0%, fr 0%.
Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026
Score
48.9
Industry average 34.5
14.4 above average
Rating
2.91
Industry average 2.26
0.65 above average
Reply rate
—
Industry average 10.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
45% of reviews positive, 53% negative
Covering September 2026 — 49 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 41% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,037 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 82 ranked companies in Airlines & Aviation (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Included in the full report
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