Delta Air Lines

Airlines & Aviationdelta.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

37/100

+30.6 vs. last month1.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#11of 41

Top 27% · Upper Half

#1 (best)#41 (worst)

#9Peer

#10Peer

#11This company

#12Peer

#13Peer

Overall Customer Sentiment

Above Average

27% of reviews positive, 72% negative

27%

positive

Positive27%
Neutral0%
Negative72%

Sentiment Balance

Covering October 2024 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 52% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.0%

Loyalty

16.3%

Response Speed

14.6%

Delivery Shipping

11.1%

Pricing

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100

87/100

signal score

•Built from a negative-review share of 66.7% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

11.7%

4★

2.3%

3★

2.0%

2★

6.7%

1★

77.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 10.8% of reviews in the last three months were positive, compared with 12.8% in the three months before that.

Unlock full insights