Based on public reviews and response behavior.
71 days of reviews, with a steady monthly review flow. Busiest month: 45% of reviews. Languages: en 60%, nl 16%, fr 14%.
Airlines & Aviation average: score 34.2, rating 2.17 stars, reply rate 9.2%, over 77 ranked companies · benchmark 5 Nov 2026
Score
21.8
Industry average 34.2
12.4 below average
Rating
1.92
Industry average 2.17
0.25 below average
Reply rate
—
Industry average 9.2%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
24% of reviews positive, 76% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 65% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 77 ranked companies in Airlines & Aviation (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.625 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 21.8 sits in the bottom quarter of about 80 ranked Airlines & Aviation companies (25th percentile: 25, median: 31). The weakest topic and the reply rate are the two levers that move this score fastest.
