Based on public reviews and response behavior.
778 reviews over 4,971 days (about 4.8 per month). Busiest month: 20% of reviews. Languages: en 75%, fr 14%, nl 7%.
Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026
Score
22.7
Industry average 35.1
12.4 below average
Rating
2.21
Industry average 2.28
0.07 below average
Reply rate
—
Industry average 9.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
27% of reviews positive, 73% negative
Covering August 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 10% of reviews in this period, with 90% negative and 0% neutral.
Share of theme mentions
Themes extracted from 778 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 94 ranked companies in Airlines & Aviation (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.389 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 22.7 sits in the bottom quarter of about 90 ranked Airlines & Aviation companies (25th percentile: 25, median: 31). The weakest topic and the reply rate are the two levers that move this score fastest.
