Based on public reviews and response behavior.
185 reviews over 71 days (about 79 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: de 72%, en 20%, nl 5%.
Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026
Score
11.7
Industry average 35.1
23.4 below average
Rating
1.45
Industry average 2.28
0.83 below average
Reply rate
—
Industry average 9.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
7% of reviews positive, 94% negative
Covering September 2026 — 26 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 12% of reviews in this period, with 89% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in German
Share of theme mentions
Themes extracted from 185 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 94 ranked companies in Airlines & Aviation (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.697 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 11.7 sits in the bottom quarter of about 90 ranked Airlines & Aviation companies (25th percentile: 25, median: 31). The weakest topic and the reply rate are the two levers that move this score fastest.
