Based on public reviews and response behavior.
2,664 days of reviews, with a sparse monthly review flow. Busiest month: 14% of reviews. Languages: en 54%, fr 23%, de 22%.
Airlines & Aviation average: score 34.2, rating 2.17 stars, reply rate 9.2%, over 77 ranked companies · benchmark 5 Nov 2026
Score
23.6
Industry average 34.2
10.6 below average
Rating
1.39
Industry average 2.17
0.78 below average
Reply rate
—
Industry average 9.2%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
12% of reviews positive, 88% negative
Covering February 2020, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 77 ranked companies in Airlines & Aviation (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.838 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 23.6 sits in the bottom quarter of about 80 ranked Airlines & Aviation companies (25th percentile: 25, median: 31). The weakest topic and the reply rate are the two levers that move this score fastest.
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