Jetstar Pacific

Airlines & Aviationjetstar-pacific.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

25/100

1.80 ★ average rating · 105 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#30of 41

Top 73% · Mid Pack

#1 (best)#41 (worst)

#28Peer

#29Peer

#30This company

#31Peer

#32Peer

Overall Customer Sentiment

Mid Pack

31% of reviews positive, 68% negative

31%

positive

Positive31%
Neutral2%
Negative68%

Sentiment Balance

Covering January 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 27 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

16.1%

Customer Support

15.8%

Loyalty

14.6%

Delivery Shipping

13.9%

Pricing

13.1%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 67.6% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

2.9%

4★

13.3%

3★

8.6%

2★

9.5%

1★

65.7%

Based on 105 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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