Based on public reviews and response behavior.
Among fully-analyzed Airlines & Aviation companies
35% of reviews positive, 63% negative
Covering October 2015 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.
Showing 194 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2015.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Response Speed, making up 18.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 194 analyzed reviews. Sentiment is slipping: 13.5% of reviews in the last three months were positive, compared with 33.3% in the three months before that.
