Customereye

Air France

Airlines & Aviationairfrance.com

Review data last updated .

Based on public reviews and response behavior.

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300 reviews.

Overall Score

27/100
2.39 ★ average rating · 300 reviews
27/100 from 300 reviews, high confidence.

Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026

Score

27.0

Industry average 35.1

8.1 below average

Rating

2.39

Industry average 2.28

0.11 above average

Reply rate

—

Industry average 9.3%

not measured

Competitive Performance Rank

Among ranked Airlines & Aviation companies

#61of 94 ranked in Airlines & Aviation
Top 65% · Mid Pack
#1 (best)#94 (worst)
#59Peer
#60Peer
#61This company
#62Peer
#63Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

34% of reviews positive, 65% negative

34%
positive
  • Positive34%
  • Neutral1%
  • Negative65%

Sentiment Balance

Covering June 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Loyalty
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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