Qatar Airways

Airlines & Aviationwww.qatarairways.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

20/100

−25.5 vs. last month1.63 ★ average rating · 703 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#34of 41

Top 83% · Bottom Tier

#1 (best)#41 (worst)

#32Peer

#33Peer

#34This company

#35Peer

#36Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 75% negative

24%

positive

Positive24%
Neutral2%
Negative75%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 668 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Loyalty

14.6%

Product Quality

11.2%

Response Speed

11.1%

Communication

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100

85/100

signal score

•Built from a negative-review share of 74.8% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

11.0%

4★

2.4%

3★

3.3%

2★

5.1%

1★

78.2%

Based on 703 analyzed reviews. Sentiment is improving: 47.8% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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