Based on public reviews and response behavior.
1,767 reviews over 5,005 days (about 11 per month). Busiest month: 6% of reviews. Languages: en 99%, de 0%, fr 0%.
Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026
Score
26.3
Industry average 35.1
8.8 below average
Rating
2.17
Industry average 2.28
0.11 below average
Reply rate
—
Industry average 9.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
29% of reviews positive, 70% negative
Covering August 2026 — 109 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 75% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,767 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 94 ranked companies in Airlines & Aviation (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.372 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.228). Review the worst months in the trend data to identify specific operational or product issues.
