Based on public reviews and response behavior.
Among fully-analyzed Airlines & Aviation companies
17% of reviews positive, 82% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Showing 1,170 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 17.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,228 analyzed reviews. Sentiment is improving: 19.0% of reviews in the last three months were positive, compared with 11.1% in the three months before that.
