Austrian Airlines

Airlines & Aviation • United Stateswww.austrian.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

16/100

−6.2 vs. last month1.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#36of 41

Top 88% · Bottom Tier

#1 (best)#41 (worst)

#34Peer

#35Peer

#36This company

#37Peer

#38Peer

Overall Customer Sentiment

Below Average

17% of reviews positive, 83% negative

17%

positive

Positive17%
Neutral1%
Negative83%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 82% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.0%

Loyalty

14.1%

Response Speed

14.0%

Pricing

11.2%

Delivery Shipping

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH99/100

99/100

signal score

•Built from a negative-review share of 79.3% across this company's analyzed reviews.
•27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

5.8%

4★

0.5%

3★

1.0%

2★

3.5%

1★

89.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 6.8% of reviews in the last three months were positive, compared with 3.4% in the three months before that.

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