Customereye

Virgin Atlantic

Airlines & Aviationwww.virgin-atlantic.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 216 days (about 28 per month). Busiest month: 20% of reviews. Languages: en 100%.

Overall Score

26/100
−21.9 vs. last month1.76 ★ average rating · 200 reviews
26/100 from 200 reviews over 8 months, moderate confidence.

Airlines & Aviation average: score 36.6, rating 2.51 stars, reply rate 13.4%, over 50 ranked companies · benchmark 17 Sept 2026

Score25.6vs 36.611.0Rating1.76vs 2.510.75Reply ratevs 13.4%

Competitive Performance Rank

Among ranked Airlines & Aviation companies

#37of 50 ranked in Airlines & Aviation
Top 74% · Mid Pack
#1 (best)#50 (worst)
#35Peer
#36Peer
#37This company
#38Peer
#39Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

34% of reviews positive, 65% negative

34%
positive
  • Positive34%
  • Neutral2%
  • Negative65%

Sentiment Balance

Covering September 2026 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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