Based on public reviews and response behavior.
988 reviews.
Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026
Score
36.3
Industry average 34.5
1.8 above average
Rating
1.63
Industry average 2.26
0.63 below average
Reply rate
—
Industry average 10.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
22% of reviews positive, 76% negative
Covering August 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.
Share of theme mentions
Themes extracted from 988 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 82 ranked companies in Airlines & Aviation (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.369 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 1.63 stars is 0.7 below the Airlines & Aviation average of 2.3. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
