JetBlue Airways

Airlines & Aviation • United Statesjetblue.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−12.5 vs. last month1.63 ★ average rating · 988 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#12of 41

Top 29% · Upper Half

#1 (best)#41 (worst)

#10Peer

#11Peer

#12This company

#13Peer

#14Peer

Overall Customer Sentiment

Above Average

22% of reviews positive, 76% negative

22%

positive

Positive22%
Neutral2%
Negative76%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 937 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.5%

Loyalty

15.8%

Response Speed

14.7%

Communication

11.0%

Pricing

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH96/100

96/100

signal score

•Built from a negative-review share of 76.3% across this company's analyzed reviews.
•41 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

10.3%

4★

2.2%

3★

3.8%

2★

7.2%

1★

76.4%

Based on 988 analyzed reviews. Sentiment is holding steady: 16.2% of reviews in the last three months were positive, compared with 17.6% in the three months before that.

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