Based on public reviews and response behavior.
189 reviews over 74 days (about 78 per month). Busiest month: 53% of reviews — one month dominates this sample. Languages: it 46%, en 31%, fr 11%.
Airlines & Aviation average: score 36.6, rating 2.51 stars, reply rate 13.4%, over 50 ranked companies · benchmark 17 Sept 2026
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
14% of reviews positive, 85% negative
Covering September 2026 — 24 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 8% of reviews in this period, with 92% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in Italian
Share of theme mentions
Included in the full report
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