Swiss International Air Lines

Airlines & Aviationwww.swiss.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

16/100

+12.6 vs. last month1.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#37of 41

Top 90% · Bottom Tier

#1 (best)#41 (worst)

#35Peer

#36Peer

#37This company

#38Peer

#39Peer

Overall Customer Sentiment

Below Average

17% of reviews positive, 83% negative

17%

positive

Positive17%
Neutral1%
Negative83%

Sentiment Balance

Covering October 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Loyalty

14.2%

Communication

11.7%

Response Speed

11.5%

Pricing

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH98/100

98/100

signal score

•Built from a negative-review share of 78.0% across this company's analyzed reviews.
•43 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

5.3%

4★

1.0%

3★

0.2%

2★

5.2%

1★

88.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 1.7% of reviews in the last three months were positive, compared with 4.1% in the three months before that.

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