Based on public reviews and response behavior.
600 reviews over 899 days (about 20 per month). Busiest month: 12% of reviews.
Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026
Score
41.8
Industry average 34.5
7.3 above average
Rating
3.78
Industry average 2.26
1.52 above average
Reply rate
—
Industry average 10.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 37% negative
Covering November 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 82 ranked companies in Airlines & Aviation (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.349 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.293). Review the worst months in the trend data to identify specific operational or product issues.
