Wizzair

Airlines & Aviation • United Stateswww.wizzair.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

+5.7 vs. last month1.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#22of 41

Top 54% · Mid Pack

#1 (best)#41 (worst)

#20Peer

#21Peer

#22This company

#23Peer

#24Peer

Overall Customer Sentiment

Mid Pack

15% of reviews positive, 84% negative

15%

positive

Positive15%
Neutral1%
Negative84%

Sentiment Balance

Covering October 2024 — 78 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 80% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.4%

Customer Support

15.0%

Loyalty

14.9%

Response Speed

13.9%

Delivery Shipping

10.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 79.7% across this company's analyzed reviews.
•32 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating

5★

3.2%

4★

1.3%

3★

0.7%

2★

2.8%

1★

92.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 6.6% of reviews in the last three months were positive, compared with 3.4% in the three months before that.

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