Based on public reviews and response behavior.
600 reviews over 196 days (about 93 per month). Busiest month: 20% of reviews.
Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026
Score
30.6
Industry average 35.1
4.5 below average
Rating
1.21
Industry average 2.28
1.07 below average
Reply rate
—
Industry average 9.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
15% of reviews positive, 84% negative
Covering October 2024 — 78 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 80% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 94 ranked companies in Airlines & Aviation (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.448 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 1.21 stars is 1.1 below the Airlines & Aviation average of 2.3. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
