Go First

Airlines & Aviationgo-first.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

14/100

−14.3 vs. last month1.32 ★ average rating · 191 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#40of 41

Top 98% · Bottom Tier

#1 (best)#41 (worst)

#37Peer

#38Peer

#39Peer

#40This company

#41Peer

Overall Customer Sentiment

Below Average

12% of reviews positive, 87% negative

12%

positive

Positive12%
Neutral1%
Negative87%

Sentiment Balance

Covering May 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 188 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

18.2%

Customer Support

17.8%

Loyalty

15.8%

Delivery Shipping

13.5%

Pricing

11.3%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 18.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 87.4% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

1.6%

4★

6.3%

3★

0.5%

2★

4.2%

1★

87.4%

Based on 191 analyzed reviews. Sentiment is holding steady: 6.5% of reviews in the last three months were positive, compared with 5.6% in the three months before that.

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