Lufthansa

Airlines & Aviationlufthansa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

15/100

+2.2 vs. last month1.16 ★ average rating · 599 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#38of 41

Top 93% · Bottom Tier

#1 (best)#41 (worst)

#36Peer

#37Peer

#38This company

#39Peer

#40Peer

Overall Customer Sentiment

Below Average

14% of reviews positive, 85% negative

14%

positive

Positive14%
Neutral2%
Negative85%

Sentiment Balance

Covering October 2024 — 61 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 16% of reviews in this period, with 82% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.7%

Loyalty

14.9%

Response Speed

12.8%

Delivery Shipping

12.3%

Pricing

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH98/100

98/100

signal score

•Built from a negative-review share of 77.7% across this company's analyzed reviews.
•42 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating

5★

2.3%

4★

0.3%

3★

0.7%

2★

3.8%

1★

92.8%

Based on 599 analyzed reviews. Sentiment is holding steady: 3.6% of reviews in the last three months were positive, compared with 3.4% in the three months before that.

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