Based on public reviews and response behavior.
100 reviews over 1,510 days (about 2 per month). Busiest month: 6% of reviews. Languages: en 95%, fr 3%, it 1%.
Airlines & Aviation average: score 33.6, rating 2.12 stars, reply rate 7.2%, over 85 ranked companies · benchmark 30 Oct 2026
Score
29.8
Industry average 33.6
3.8 below average
Rating
1.46
Industry average 2.12
0.66 below average
Reply rate
—
Industry average 7.2%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
16% of reviews positive, 83% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 85 ranked companies in Airlines & Aviation (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.669 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 1.46 stars is 0.6 below the Airlines & Aviation average of 2.1. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
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