Based on public reviews and response behavior.
764 reviews over 4,649 days (about 5 per month). Busiest month: 9% of reviews. Languages: en 58%, unknown 17%, tr 16%.
Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026
Score
30.8
Industry average 35.1
4.3 below average
Rating
2.93
Industry average 2.28
0.65 above average
Reply rate
—
Industry average 9.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 56% negative
Covering August 2026 — 70 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 84% negative and 1% neutral.
Share of theme mentions
Themes extracted from 764 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 94 ranked companies in Airlines & Aviation (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.437 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.120). Review the worst months in the trend data to identify specific operational or product issues.
