Based on public reviews and response behavior.
Among fully-analyzed Airlines & Aviation companies
20% of reviews positive, 80% negative
Covering April 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Showing 642 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 18.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 664 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 22.2% in the three months before that.
