Based on public reviews and response behavior.
105 reviews over 341 days (about 9.4 per month). Busiest month: 12% of reviews. Languages: en 85%, da 8%, de 2%.
Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026
Score
31.0
Industry average 35.1
4.1 below average
Rating
1.27
Industry average 2.28
1.01 below average
Reply rate
—
Industry average 9.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
18% of reviews positive, 81% negative
Covering September 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.
Share of theme mentions
Themes extracted from 105 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 94 ranked companies in Airlines & Aviation (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.468 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 1.27 stars is 1.0 below the Airlines & Aviation average of 2.3. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
