Customereye

Etihad Airways

Airlines & Aviationetihad.com

Review data last updated .

Based on public reviews and response behavior.

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300 reviews.

Overall Score

34/100
+25.0 vs. last month1.73 ★ average rating · 300 reviews
34/100 from 300 reviews, high confidence.

Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026

Score

34.4

Industry average 35.1

0.7 below average

Rating

1.73

Industry average 2.28

0.55 below average

Reply rate

—

Industry average 9.3%

not measured

Competitive Performance Rank

Among ranked Airlines & Aviation companies

#39of 94 ranked in Airlines & Aviation
Top 41% · Upper Half
#1 (best)#94 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

23% of reviews positive, 76% negative

23%
positive
  • Positive23%
  • Neutral1%
  • Negative76%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Response Speed
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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