Etihad Airways

Airlines & Aviationetihad.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

+25.0 vs. last month1.73 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#16of 41

Top 39% · Upper Half

#1 (best)#41 (worst)

#14Peer

#15Peer

#16This company

#17Peer

#18Peer

Overall Customer Sentiment

Above Average

23% of reviews positive, 76% negative

23%

positive

Positive23%
Neutral1%
Negative76%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 298 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Loyalty

14.2%

Response Speed

12.8%

Pricing

10.9%

Delivery Shipping

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH92/100

92/100

signal score

•Built from a negative-review share of 76.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

6.3%

4★

5.7%

3★

6.7%

2★

12.3%

1★

69.0%

Based on 300 analyzed reviews. Sentiment is holding steady: 18.8% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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