Customereye

Aer Lingus

Airlines & Aviationwww.aerlingus.com

Review data last updated .

Based on public reviews and response behavior.

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198 reviews over 115 days (about 52 per month). Busiest month: 32% of reviews. Languages: en 93%, de 3%, fr 3%.

Overall Score

31/100
Short observation window (115 days)
+1.8 vs. last month1.25 ★ average rating · 198 reviews
31/100 from 198 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Airlines & Aviation average: score 36.6, rating 2.51 stars, reply rate 13.4%, over 50 ranked companies · benchmark 17 Sept 2026

Score31.2vs 36.65.4Rating1.25vs 2.511.26Reply ratevs 13.4%

Competitive Performance Rank

Among ranked Airlines & Aviation companies

#27of 50 ranked in Airlines & Aviation
Top 54% · Mid Pack
#1 (best)#50 (worst)
#25Peer
#26Peer
#27This company
#28Peer
#29Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

17% of reviews positive, 82% negative

17%
positive
  • Positive17%
  • Neutral1%
  • Negative82%

Sentiment Balance

Covering September 2026 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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