Taxis & Public Transport customer reviews: the 2026 benchmark
CustomerEye analysed 95 Taxis & Public Transport companies, which average an overall score of 67.4 out of 100 across 10,968 customer reviews. Across the industry, Problem Resolution is the weakest theme, with an average sentiment of 64.7 out of 100.
Headline figures
- Companies analysed
- 95
- Average score
- 67.4 / 100
- Average rating
- 4.29 / 5
- Positive reviews
- 78.3%
- Reviews behind the benchmark
- 10,968
25 of these companies show a rising review trend.
Highest-scoring Taxis & Public Transport companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | D&J Airport Transfers | 97.5 | 5.00 | 100 |
| 2 | Southampton Chauffeur Hire | 97.3 | 5.00 | 100 |
| 3 | Airport Taxi Belfast | 96.4 | 5.00 | 77 |
| 4 | Newquay Cab | 94.9 | 4.90 | 100 |
| 5 | GLA Transfers | 94.2 | 4.88 | 130 |
| 6 | wallingtoncars.com | 93.6 | 4.81 | 100 |
| 7 | Bliss Cars247 - Reading taxis | 93.6 | 4.74 | 100 |
| 8 | States Taxi | 92.0 | 4.55 | 53 |
| 9 | Lynk Taxis | 90.7 | 4.65 | 189 |
| 10 | Idealcars Nottingham | 90.0 | 4.94 | 100 |
What Taxis & Public Transport customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Taxis & Public Transport: average sentiment by theme
| Category | Value (score) |
|---|---|
| Problem Resolution | 64.7 score |
| Communication | 71.1 score |
| Delivery Shipping | 73.3 score |
| Pricing | 74.1 score |
| Response Speed | 75 score |
| Loyalty | 79.5 score |
| Customer Support | 81.2 score |
| Product Quality | 83.3 score |
| Value For Money | 83.5 score |
| Onboarding | 85.7 score |