Based on public reviews and response behavior.
100 reviews over 366 days (about 8.3 per month). Busiest month: 20% of reviews. Languages: en 100%.
Taxis & Public Transport average: score 65.8, rating 4.19 stars, reply rate 42.2%, over 59 ranked companies · benchmark 10 Oct 2026
Score
55.3
Industry average 65.8
10.5 below average
Rating
3.85
Industry average 4.19
0.34 below average
Reply rate
—
Industry average 42.2%
not measured
Among ranked Taxis & Public Transport companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering September 2026 — 16 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 59 ranked companies in Taxis & Public Transport (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 55.3 sits in the bottom quarter of about 60 ranked Taxis & Public Transport companies (25th percentile: 56, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
"Customer Support" is the strongest recurring theme in the reviews: 49 mentions with a sentiment score of 72.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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