Based on public reviews and response behavior.
200 reviews over 193 days (about 32 per month). Busiest month: 29% of reviews. Languages: en 99%, es 1%, fr 1%.
Taxis & Public Transport average: score 65.8, rating 4.19 stars, reply rate 42.2%, over 59 ranked companies · benchmark 10 Oct 2026
Score
65.3
Industry average 65.8
0.5 below average
Rating
4.55
Industry average 4.19
0.36 above average
Reply rate
—
Industry average 42.2%
not measured
Among ranked Taxis & Public Transport companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 16% negative
Covering October 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 59 ranked companies in Taxis & Public Transport (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 60% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 123 mentions with a sentiment score of 80.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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