Based on public reviews and response behavior.
100 reviews over 1,029 days (about 3 per month). Busiest month: 13% of reviews. Languages: en 100%.
Taxis & Public Transport average: score 67.2, rating 4.28 stars, reply rate 44.2%, over 90 ranked companies · benchmark 16 Oct 2026
Score
66.4
Industry average 67.2
0.8 below average
Rating
4.15
Industry average 4.28
0.13 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Taxis & Public Transport companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 26% negative
Covering July 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 90 ranked companies in Taxis & Public Transport (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.216 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.339). Review the worst months in the trend data to identify specific operational or product issues.
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