Based on public reviews and response behavior.
198 reviews over 49 days (about 123 per month). Busiest month: 62% of reviews — one month dominates this sample. Languages: en 89%, es 5%, it 2%.
Taxis & Public Transport average: score 65.8, rating 4.19 stars, reply rate 42.2%, over 59 ranked companies · benchmark 11 Oct 2026
Score
78.4
Industry average 65.8
12.6 above average
Rating
4.92
Industry average 4.19
0.73 above average
Reply rate
—
Industry average 42.2%
not measured
Among ranked Taxis & Public Transport companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 8% negative
Covering September 2026 — 123 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 10% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 198 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 59 ranked companies in Taxis & Public Transport (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 105 mentions with a sentiment score of 94.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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