Customereye

Group Transport Australia

Taxis & Public Transportgrouptransportaustralia.com.au

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 777 days (about 3.9 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

80/100
4.83 ★ average rating · 100 reviews
80/100 from 100 reviews over 19 months, moderate confidence.

Taxis & Public Transport average: score 67.2, rating 4.28 stars, reply rate 44.2%, over 90 ranked companies · benchmark 16 Oct 2026

Score

80.1

Industry average 67.2

12.9 above average

Rating

4.83

Industry average 4.28

0.55 above average

Reply rate

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Industry average 44.2%

not measured

Competitive Performance Rank

Among ranked Taxis & Public Transport companies

#25of 90 ranked in Taxis & Public Transport
Top 28% · Upper Half
#1 (best)#90 (worst)
#23Peer
#24Peer
#25This company
#26Peer
#27Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 0% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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