Based on public reviews and response behavior.
200 reviews over 306 days (about 20 per month). Busiest month: 21% of reviews. Languages: en 99%, it 1%, tr 1%.
Taxis & Public Transport average: score 65.8, rating 4.19 stars, reply rate 42.2%, over 59 ranked companies · benchmark 11 Oct 2026
Score
82.5
Industry average 65.8
16.7 above average
Rating
4.83
Industry average 4.19
0.64 above average
Reply rate
—
Industry average 42.2%
not measured
Among ranked Taxis & Public Transport companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 9% negative
Covering September 2026 — 18 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 59 ranked companies in Taxis & Public Transport (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 82.5 places the company in the top quarter of about 60 ranked Taxis & Public Transport companies (75th percentile: 80). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 109 mentions with a sentiment score of 91.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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