Based on public reviews and response behavior.
100 reviews over 2,503 days (about 1.2 per month). Busiest month: 28% of reviews. Languages: en 99%, es 1%.
Taxis & Public Transport average: score 66.4, rating 4.22 stars, reply rate 43.3%, over 100 ranked companies · benchmark 25 Oct 2026
Score
51.6
Industry average 66.4
14.8 below average
Rating
4.23
Industry average 4.22
0.01 above average
Reply rate
—
Industry average 43.3%
not measured
Among ranked Taxis & Public Transport companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 22% negative
Covering September 2020 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 36% negative and 7% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 100 ranked companies in Taxis & Public Transport (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.197 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.190). Review the worst months in the trend data to identify specific operational or product issues.
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