Charity & Fundraising customer reviews: the 2026 benchmark
CustomerEye analysed 59 Charity & Fundraising companies, which average an overall score of 60.9 out of 100 across 12,701 customer reviews. Across the industry, Problem Resolution is the weakest theme, with an average sentiment of 67.3 out of 100.
Headline figures
- Companies analysed
- 59
- Average score
- 60.9 / 100
- Average rating
- 3.86 / 5
- Positive reviews
- 73.0%
- Reviews behind the benchmark
- 12,701
14 of these companies show a rising review trend.
Highest-scoring Charity & Fundraising companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Treatment Bag | 95.9 | 5.00 | 58 |
| 2 | Bag2Charity | 94.0 | 4.95 | 200 |
| 3 | Collection4clothes | 93.7 | 4.82 | 150 |
| 4 | Phoenix Heroes | 93.4 | 5.00 | 100 |
| 5 | GiveWheel | 91.3 | 4.76 | 100 |
| 6 | O.U.R Dog Foundation | 85.1 | 5.00 | 100 |
| 7 | Newlife The Charity for Disabled Children | 84.7 | 4.47 | 92 |
| 8 | Mission Discovery | 84.6 | 4.90 | 100 |
| 9 | Giveacar | 82.4 | 4.63 | 100 |
| 10 | Erskine Veterans Charity | 77.0 | 4.91 | 58 |
What Charity & Fundraising customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Charity & Fundraising: average sentiment by theme
| Category | Value (score) |
|---|---|
| Problem Resolution | 67.3 score |
| Communication | 69.6 score |
| Value For Money | 72 score |
| Delivery Shipping | 72.6 score |
| Pricing | 73.6 score |
| Response Speed | 74.5 score |
| Loyalty | 74.9 score |
| Customer Support | 78.6 score |
| Product Quality | 80.4 score |
| Onboarding | 83 score |