Indiegogo

Charity & Fundraising • United Stateswww.indiegogo.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

30/100

−1.5 vs. last month2.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Charity & Fundraising companies

#12of 13

Top 92% · Bottom Tier

#1 (best)#13 (worst)

#9Peer

#10Peer

#11Peer

#12This company

#13Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 59% negative

40%

positive

Positive40%
Neutral2%
Negative59%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

19.1%

Customer Support

16.4%

Pricing

15.5%

Communication

13.8%

Delivery Shipping

11.6%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 19.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100

85/100

signal score

•Built from a negative-review share of 74.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

23.5%

4★

8.2%

3★

3.7%

2★

2.2%

1★

62.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 12.9% of reviews in the last three months were positive, compared with 12.0% in the three months before that.

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