Based on public reviews and response behavior.
100 reviews over 2,006 days (about 1.5 per month). Busiest month: 15% of reviews. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
35.3
Industry average 30.0
5.3 above average
Rating
2.27
Industry average 1.73
0.54 above average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 51% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.666). Review the worst months in the trend data to identify specific operational or product issues.
An average rating of 2.27 stars is 0.6 above the Government & Civic average of 1.7. Show the rating where prospects decide: product pages, checkout, e-mail footers.
Included in the full report
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