Based on public reviews and response behavior.
73 reviews over 3,354 days (about 0.7 per month). Busiest month: 12% of reviews. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
40.2
Industry average 30.0
10.2 above average
Rating
1.81
Industry average 1.73
0.08 above average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 64% negative
Covering February 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 73 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.482 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.2 places the company in the top quarter of about 39 ranked Government & Civic companies (75th percentile: 36). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
