Based on public reviews and response behavior.
100 reviews over 602 days (about 5.1 per month). Busiest month: 14% of reviews. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
39.5
Industry average 30.0
9.5 above average
Rating
1.11
Industry average 1.73
0.62 below average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 69% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.324 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 39.5 places the company in the top quarter of about 39 ranked Government & Civic companies (75th percentile: 36). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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